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Membership and Member Box Questions

Membership is per person. One-year membership and subscription box plans can be cancelled by disabling your auto renewal anytime. Once purchased, your membership and subscription box plan is non-refundable and non-transferable. You may cancel your membership by logging into your account and turning off the Recurring Plan feature or by contacting us via the “Questions” link above.

The annual membership and subscription box will continue for the 1 year commitment and discontinue at the end of your commitment.

All boxes are shipped to the address listed on your membership account.

If you disable the auto renewal in the middle of your 12 month plan, your pup will no longer receive an annual BYOD subscription box. Also, you will no longer be listed as an active BYOD member once the membership plan ends.

You are billed annually for your membership and subscription box at the date of your chosen commitment.


Gift Questions

Memberships may be purchased as a gift.

The gift recipient will receive an email with a link to activate their gift.  A physical address will be required, especially for receiving their membership box. The gift recipient will have the opportunity to enter their address when they activate the gift.

Important note about gift purchases: The buyer is purchasing a one-time gift for the selected term. The gift recipient will be responsible for adding a payment method before the next year renewal period (and will be reminded one week prior if they have not).

If you have any questions please contact us via the “Questions” link above.


Shop Questions

For all shop inquiries, please contact our team via the above “Shop FAQs” submissions link.

If you have questions regarding a Shop BYOD order, please refer to more information here.


Advertising and Partnerships

BYOD was first founded as a dog-friendly resource for the best places to venture with your dog. Now, BYOD empowers locals to promote responsible pet ownership in enriching ways, whether it’s through dog-friendly events, health & fitness activities, or cultural happenings.

BYOD is currently located in four major Texas markets—Austin, Dallas, Houston, and San Antonio.

We leverage social platforms to their fullest extent—unlike most media agencies—we oftentimes have the opportunity to beta new campaign concepts and gain instant feedback directly through our relationship with social platforms.

Whether it’s through an exciting new product feature, event promotion, social media coverage, review, giveaway or email marketing, our team can collaboratively help you build a custom campaign catered to your budget and audience.

Our branding is ideal for larger brands and small businesses alike, with advertising and promotional opportunities available.